Privacy Policy
Last Updated 20th February 2026
PIGS EAR LTD T/A The Duck, Pett Bottom (“we”, “us”, “our”) is committed to respecting and protecting your privacy when you visit our website or choose to hear from us about offers, news and events. This policy explains how we collect, use and look after your personal information, in line with UK GDPR.
Who we are
PIGS EAR LTD T/A The Duck
Pett Bottom Rd, Pett Bottom, Canterbury, Kent, CT4 5PB
01227 203 738
enquiries@duckpettbottom.co.uk
We are registered with the ICO. Registration: ZC097367
We are the data controller for the personal information collected through this website and our marketing sign‑up forms.
What information we collect
We may collect and store the following information when you use our website, make a booking or join our mailing list:
- Name
- Email address
- Telephone number
- Postal address
- Booking details (date, time, party size)
- Your communication preferences (for example, whether you wish to receive marketing emails)
- Date of Birth or Anniversary date (if provided)
We do not intentionally collect special category data (such as health information) through the website, other than basic dietary needs you choose to share in a booking or enquiry.
How we collect your information
We collect information when you:
- Fill in a contact or booking form on our website
- Sign up for our newsletter or marketing emails
- Contact us by email, phone or social media
- Make a reservation through an online booking platform that passes your details to us, including but not limited to Opentable and Google.
How we use your information
We use your personal information to:
- Respond to enquiries and manage bookings
- Provide our services to you (for example, honouring a reservation)
- Send you marketing communications about our own offers, menus, news and events
- Improve our website and customer experience (for example, understanding what content guests find useful)
We will not use your information for any purpose that is incompatible with those described above.
Marketing communications
If you choose to join our mailing list, we will use your details to send you emails and postal communication about:
- Special offers and promotions
- Upcoming events at The Duck
- Seasonal menus and news about the pub
You can unsubscribe to emails at any time by clicking the “unsubscribe” link in any email or by contacting us using the details in this policy. Once you unsubscribe, we will stop sending you marketing messages, although we may still contact you about active bookings or enquiries.
You can also request not to receive postal communications by emailing us at enquiries@duckpettbottom.co.uk or calling us.
We do not share your personal data with any third parties for their own marketing purposes, and we do not sell your data.
Legal basis for processing
We rely on the following legal bases to process your personal data:
- Performance of a contract – for example, handling a table reservation you have requested
- Legitimate interests – for example, responding to general enquiries and improving our services, where this is not overridden by your rights
- Consent – for sending you marketing emails, which you can withdraw at any time
Sharing your information
We may share your information with trusted service providers who help us operate the business, such as:
- Website hosting and email providers
- Reservation or email marketing platforms, including but not limited to Opentable and Mailchimp to deliver our email communications
These providers only process your data on our instructions and are not allowed to use it for their own purposes. We do not share your contact details with other pubs, restaurants or external companies for their marketing.
How long we keep your information
We keep your personal data only for as long as necessary for the purposes described in this policy, including to meet any legal, accounting or reporting requirements. Marketing data is kept while you remain opted in and is removed or anonymised if you unsubscribe or if we become aware that your details are no longer valid.
Cookies
Our website may use cookies and similar technologies to make the site work properly and to help us understand how it is used. Where required, we will ask for your consent to non‑essential cookies when you first visit the site. You can change your browser settings at any time to block or delete cookies.
Your rights
Under data protection law, you have rights over your personal data, including the right to:
- Access the personal data we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your data in certain circumstances
- Object to or restrict certain types of processing
- Withdraw consent where we rely on it (for example, email marketing)
- Complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data
If you would like to exercise any of these rights, please contact us using the details below.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “last updated” date. We recommend checking back occasionally to ensure you are happy with any changes.